Job Overview:

We are seeking a Guest Experience Manager to join our team in Pomona, California. In this role, you will be responsible for ensuring exceptional customer service and satisfaction for all guests.

Job Details:

The Guest Experience Manager will oversee the day-to-day operations of guest services, handle guest inquiries and issues, and work closely with staff to maintain high standards of service.

Responsibilities:

• Manage guest relations and resolve any complaints or concerns
• Train and supervise staff to deliver outstanding customer service
• Monitor guest feedback and implement improvements as needed
• Collaborate with other departments to enhance the overall guest experience
• Ensure compliance with all company policies and procedures

Requirements:

• Prior experience in a customer service or hospitality role
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving abilities

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Work in a dynamic and fast-paced environment

Other Details:

The Guest Experience Manager position in Pomona, California offers a unique opportunity to make a significant impact on the overall guest satisfaction and contribute to the success of our team.

We look forward to welcoming dedicated individuals who are passionate about providing exceptional customer service.