Job Overview:

We are seeking an Engagement Center Specialist I to join our team in La Puente, California. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Job Details:

The Engagement Center Specialist I will handle incoming calls, emails, and chats from customers, addressing their inquiries, resolving issues, and ensuring a positive interaction with our company.

Responsibilities:

• Responding to customer inquiries promptly and professionally.
• Assisting customers with product information and troubleshooting.
• Documenting customer interactions accurately in the system.
• Escalating complex issues to the appropriate department.
• Following up with customers to ensure satisfaction.

Requirements:

• Excellent communication skills.
• Customer service experience is a plus.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and problem-solving abilities.

Benefits:

• Competitive salary.
• Health and wellness benefits.
• Career growth opportunities.

Other Details:

This position is based in La Puente, California and offers a supportive team environment. Join us in making a difference for our customers and growing your career in customer service.

We encourage passionate individuals to apply and be part of our dedicated team in La Puente, California. Your skills and enthusiasm will contribute to our success and customer satisfaction.