Job Overview:

We are seeking an Engagement Center Specialist I to join our team in Tracy, California. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Job Details:

The Engagement Center Specialist I role involves handling incoming calls, emails, and chat inquiries from customers in Tracy, California. You will assist customers with product information, order processing, issue resolution, and ensuring overall customer satisfaction.

Responsibilities:

• Responding to customer inquiries promptly and professionally.
• Processing orders accurately and efficiently.
• Resolving customer issues with empathy and problem-solving skills.
• Maintaining a high level of customer satisfaction through effective communication.
• Documenting customer interactions and feedback for continuous improvement.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy in data entry.
• Ability to multitask and prioritize tasks effectively.
• Customer service experience is preferred but not required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and career development.
• Positive and collaborative work environment in Tracy, California.

Other Details:

This position is based in Tracy, California and offers a rewarding opportunity to engage with customers and contribute to our company's success. Join our team and make a difference in the lives of our clients!

We look forward to reviewing your application and welcoming you to our team as our newest Engagement Center Specialist I in Tracy, California!