Hiring Resolution Specialist in Ithaca NY

Full Time 1 month ago
Employment Information

Job Overview:

We are seeking a Support and Resolution Specialist to join our team in Ithaca, New York. This role offers part-time to full-time opportunities for individuals looking to make a difference in the customer support field.

Job Details:

The Support and Resolution Specialist will be responsible for handling customer inquiries, resolving issues efficiently, and providing exceptional service to ensure customer satisfaction.

Responsibilities:

  • Responding to customer inquiries via phone, email, and chat
  • Troubleshooting technical issues and providing solutions
  • Escalating complex problems to the appropriate team members
  • Maintaining accurate records of customer interactions
  • Following up with customers to ensure issue resolution

Requirements:

  • Excellent communication skills
  • Problem-solving abilities
  • Attention to detail
  • Ability to work independently and in a team

Benefits:

  • Flexible work hours
  • Opportunities for career growth
  • Training and development programs

Other Details:

This position is ideal for individuals passionate about customer service and looking to grow their skills in Ithaca, New York. Join us in providing top-notch support to our valued customers.

We welcome dedicated individuals to apply and be part of our team. Your contributions will make a difference in enhancing customer satisfaction and resolving issues effectively.