Job Overview:

We are seeking an Associate Transit Customer Service Specialist to join our Customer Engagement team in San Antonio, Texas. This role involves providing exceptional customer service to passengers and assisting with transit inquiries.

Job Details:

The Associate Transit Customer Service Specialist will be responsible for addressing customer concerns, resolving issues, and promoting a positive experience for all transit users in San Antonio, Texas.

Responsibilities:

• Assist passengers with ticket purchases and fare information.
• Respond to customer inquiries via phone, email, and in-person.
• Handle and resolve customer complaints and issues effectively.
• Provide accurate information regarding transit routes and schedules.
• Conduct surveys and gather feedback to improve customer satisfaction.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities.
• Knowledge of public transportation services in San Antonio, Texas.

Benefits:

• Opportunity for professional growth and development.
• Competitive salary and benefits package.
• Work in a dynamic and diverse team environment.

Other Details:

This position may require occasional weekend or evening shifts to accommodate transit operation hours in San Antonio, Texas.

We welcome passionate individuals who are dedicated to providing exceptional customer service to join our team. Apply now and be part of shaping the transit experience in San Antonio, Texas!