Customer Service Associate

HireHalf · recruiting for a confidential client

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Listing updated

Pay
$30,000–40,000 a year
Location
Grand Rapids, MI
Work mode
Hybrid
Job type
Contract
Experience
1–3 yrs
Category
Retail Outlets

Estimated take-home: about $970–1,260 per paycheck (every two weeks) after taxes. Your paycheck

We are seeking a Customer Service Associate to provide exceptional service to our clients in Grand Rapids. This hybrid role allows for flexibility and remote work options.

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About the role

As a Customer Service Associate, you will serve as the first point of contact for customers seeking assistance. Your primary duties will include addressing inquiries, processing orders, and resolving any issues that arise during their shopping experience.

This role is perfect for individuals who are passionate about helping others and thrive in a fast-paced environment. You will collaborate closely with team members to ensure customer satisfaction and contribute to a positive shopping experience.

If you are proactive, possess strong communication skills, and have a commitment to delivering exceptional service, we invite you to apply and become a vital part of our team.

What you'll do

  • Assist customers with inquiries and support.
  • Process orders and handle returns.
  • Resolve customer complaints promptly.
  • Collaborate with the team to enhance customer experience.

What you'll need

  • 1-3 years of experience in a customer service role.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment.

Skills

Strong customer service orientation. Problem-solving skills. Attention to detail.

Good to have

Experience with customer relationship management (CRM) software. Bilingual abilities.

Benefits

  • Flexible work hours.
  • Training and development opportunities.
  • Health benefits.

Interested in this role?

It takes about two minutes. Free to apply — HireHalf never asks candidates for money.

Apply now

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Questions about this job

What does the hybrid work mode entail?
You will have the flexibility to work both onsite and remotely based on scheduling needs.
Are there opportunities for growth in this role?
Yes, there are clear pathways for advancement within the company.
What qualifications are necessary?
1-3 years of experience in customer service is preferred.
How can I apply for this position?
Click "Apply Now" on this page to apply through HireHalf. HireHalf is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Service Associate

$30,000–40,000 a year

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